Browns Boarding
Contact Browns Boarding
No account needed — ask a question, check dates or let us help you get a booking started.
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No account needed. Ask anything, check dates or tell us you'd like help getting a booking started.
Our Local Area
Based in Bishopstoke, serving Eastleigh and Southampton.
Frequently Asked Questions
Key information about suitability, care, timings, payments and booking requests.
Do I need a meet and greet?
Yes. A successful meet and greet is normally required before a dog's first booking can be accepted.
What age must my dog be?
Dogs must be at least 6 months old on the booking start date.
Are there children and another dog in the home?
Yes. Browns Boarding is a family home where children and a resident dog may be present. Dogs must be safe and suitable to stay with both.
Does my dog need to be house trained?
Yes. All dogs must be reliably house toilet trained and suitable for care in a domestic home environment.
What vaccinations and parasite treatments are required?
Dogs must have current vaccinations and appropriate flea and worm protection. Flea and worm products must be currently authorised by the UK Veterinary Medicines Directorate (VMD), unless a veterinary surgeon has provided alternative written instructions.
Do I need to provide food?
Yes. Owners must supply enough of the dog's usual food for the full booking, together with clear feeding instructions.
How many dogs can I include in a booking?
You can include one or two dogs from your household in a booking. Browns Boarding cares for one customer household at a time, with a maximum of two customer dogs.
What are the Home Boarding drop-off and collection times?
Standard Home Boarding drop-off is between 3:00pm and 5:00pm, with collection between 9:00am and 11:00am. An AM drop-off adds half a day’s Boarding rate and a PM collection adds half a day’s Boarding rate. We may be able to accommodate small variations to the standard handover times at our discretion, so please contact us before booking if you need something slightly different.
What are the Doggy Day Care hours?
Doggy Day Care drop-off is between 7:00am and 9:00am, with collection between 4:00pm and 6:00pm. We currently offer full-day care only. We may be able to accommodate small variations to these standard times at our discretion; please contact us before booking to discuss this.
Do you charge more over Christmas and New Year?
Yes. Christmas Day (25 December), Boxing Day (26 December) and New Year's Day (1 January) are charged at 2× the applicable rate. The booking system applies this automatically when those dates are selected. For Home Boarding, the 2× rate applies to the AM and PM care periods that fall on those dates, so partial days are adjusted proportionally.
When is the booking deposit due?
Where a deposit is required, it must be paid within 24 hours of the payment request. Your dates are not secured and your booking is not confirmed until the deposit has been received.
Is the booking deposit refundable?
No. The booking deposit is non-refundable when the customer cancels. If cancellation is more than 14 calendar days before the booking starts, payments above the deposit are refunded. Cancellations within 14 days are normally non-refundable.
Do I need an account before I contact you or ask about a booking?
No. You are very welcome to contact Browns Boarding before creating an account. We can answer questions, discuss your dog, check dates and help you get a booking started. If you decide to proceed, you will still need to activate your account and complete the required dog and care details before the booking can be confirmed.
Can I check availability before creating an account?
Yes. Use the public availability checker to view likely availability before registering, or contact us and we can help check dates with you. Availability is not reserved by the checker. If your dates are approved, they are only secured once the required deposit or full payment has been received.
How do I request a booking?
You can request a stay online, or contact us first and we can help you get the booking started. Before a booking can be confirmed, you will need to activate your account and complete the required dog and care details. We then review the request and availability. If the dates are approved, they are only secured once the required deposit or full payment has been received.
Can an unneutered female dog attend?
A booking request must include confirmation that an unneutered female dog is not in season and is not expected to be in season during the booking.